I recently got myself a Claro SIM card (I already have a TIM , but there are quite a few places where I don鈥檛 get a signal, whereas Claro works well there. And with the eSIM capability of my phone, I can use them both without having to change the SIM all the time). The activation (of the Claro SIM, which is NOT an eSIM, but a 鈥榥ormal鈥� chip) was a bit of a pain at first, but eventually it worked. I don鈥檛 exactly remember what I had to do, but in the end I had a working Claro number (and a good data connection), and I was a happy customer, at least for a few weeks. I have made a few recargas since then, always through PIX. However, I have come to find out that these recargas only accumulated on my account, and now I find myself without data service, even though I have over 300 Reais on my account. Whatsapp still works, but that鈥檚 apparently a feature (that you can use Whatsapp even if you have no more data left otherwise). I have tried every single method (call *1052#, via SMS, via internet ( ) and of course with both apps (Claro M贸vel and Recarga Claro) to buy a data package with some of these credits, but I鈥檓 always getting an error at some point (usually it just says that there was a problem and I should try again later. Which I did, but it has been the same problem for an entire week, so there must be something wrong.)
So yesterday I found out that my number hasn鈥檛 been 鈥渃adastro鈥檈d鈥�, and this seems to be the reason why I can鈥檛 buy new data packages. Naturally I tried to fix that. The simplest way seems to be to just dial *552#, and follow the instructions (enter CPF, enter date of birth, enter CEP), but I get an error each time after having entered my CEP. I do know the CEP of the address where I live, but it just says that it can鈥檛 complete the process with this CEP and that I should try another one. So I鈥檓 wondering why that is? I assume that the CEP that is associated with my CPF is a different one (a wrong one, since I鈥檓 a 100% sure that the CEP (42830-110)I鈥檓 entering is correct) so I guess that when I obtained my CPF, they used a different CEP, but I don鈥檛 know which one. I got my CPF during the pandemic, so it was all done via video call (from a government office), and I understood very little Portuguese back then, and don鈥檛 remember much about it, certainly not what CEP they recorded). I have checked on the gov.br website (where I have an active account) and the app, where I can see that my CPF鈥檚 status is fine, but I haven鈥檛 found a CEP associated to my CPF.
Tomorrow I will try to contact Claro鈥檚 technical support, but in the meantime, I was wondering if there is a way to know what my CEP is? I assume that Claro is checking the data I鈥檓 entering against some other database, so there should be a way for my to do the same. But is there? How (if it鈥檚 possible at all) can I find (and hopefully correct) which CEP is associated with my data (my CPF)? For example I have checked on the Meu TIM app, and used the CEP that is recorded there (under dados pessoais), and I get always the same error (we can鈥檛 complete the process with the CEP you entered, please try again with another one). Has anyone had a similar problem and maybe a solution?
