Accessing SNS online

gra2513 Active member

Member since 02 December 2022

gra2513Active member17 December 2022 10:19:15

I am unable to login to the SNS portal.

I think my phone number is the problem because it has not been registered with the SNS.

Como autenticar com N煤mero de Utente de Sa煤de

Poder谩 aceder atrav茅s de um c贸digo de acesso (SMS token) enviado para o seu contacto de telem贸vel associado no Registo Nacional de Utentes. Para que lhe seja enviado o c贸digo de acesso para autentica莽茫o, necessita de ter o contacto de telem贸vel associado ao seu N煤mero de Utente de Sa煤de no RNU (Registo Nacional de Utentes). Para autenticar-se via N煤mero de Utente de Sa煤de necessita de:

1.聽聽 Aceder ao formul谩rio de autentica莽茫o e preencher os seus dados (N煤mero de Utente de Sa煤de, Data de nascimento e Contacto de telem贸vel) para que seja poss铆vel confirmar a sua identidade;

2.聽聽 Preencher o c贸digo que lhe foi enviado por SMS, para o seu contacto de telem贸vel associado no Registo Nacional de Utentes.

How to authenticate with Health User Number

You can access it using an access code (SMS token) sent to your mobile phone number associated with the National Users Registry. In order for the access code to be sent to you for authentication, you need to have the mobile phone contact associated with your Health User Number in the RNU (National User Registry). To authenticate via Health User Number you need:

1. Access the authentication form and fill in your data (Health User Number, Date of Birth and Mobile Phone Contact) so that you can confirm your identity;

2. Fill in the code sent to you by SMS, to your mobile phone number associated with the National

I cannot find the website to enter my details.聽 Does anyone know where it is?

lindajyee57 New member

Member since 19 March 2022

lindajyee57New member17 December 2022 10:46:59

We discovered that the Utente number we were given is temporary. Found this out when we went to login on SNS online and for medical exam needed to exchange driver鈥檚 license.

We had to return to our Centro de Saude and they鈥檝e put our application forward to change to permanent. Could take weeks sadly.

You may want to check yours.

JohnnyPT Portugal Expert

Member since 23 May 2020

JohnnyPTPortugal Expert17 December 2022 13:09:27

4809

Access to SNS - Portal do Utente / NHS user area

/forum/viewtopic.p 鈥� =2#5563589

(Post #54)

JohnnyPT Portugal Expert

Member since 23 May 2020

JohnnyPTPortugal Expert17 December 2022 13:13:08

4809

We discovered that the Utente number we were given is temporary. Found this out when we went to login on SNS online and for medical exam needed to exchange driver鈥檚 license.
We had to return to our Centro de Saude and they鈥檝e put our application forward to change to permanent. Could take weeks sadly.
You may want to check yours.
-@lindajyee57

I didn't know there was a temporary NHS user number. First time I've heard it ...

lindajyee57 New member

Member since 19 March 2022

lindajyee57New member17 December 2022 15:17:01

@JohnnyPT

yes a few of our friends who attend Portuguese classes with us have found the same problem.

It鈥檚 been over 4 weeks waiting for them so far.

We all have to go up to the Centro de Saude each week to check if it鈥檚 been processed.

GuestPoster369 Guest

GuestPoster369Guest29 December 2022 18:33:06

@JohnnyPT I did walk into our local Saude once again to check on the status of my SNS Number (I have been doing this weekly for 2 months since I received my Residency Card!) and the lady who usually tells us it will be a few more weeks was busy on the phone. Her Associate was kind and assisted us. I walked out with my SNS Number!

I had the Physical for my Driver鈥檚 License exchange already, so I forwarded my SNS Number to the Physician to upload into the IMT website.

The IMT website wouldn鈥檛 accept my SNS Number, stating that it was Not Activated!

Now I am back to square 1 trying to figure out how/who to activate it! I only have a few more weeks before I will be driving illegally!

JohnnyPT Portugal Expert

Member since 23 May 2020

JohnnyPTPortugal Expert30 December 2022 08:17:11

4809

@blackeagledancin,

You have to go to your local health centre again and question that. Sometimes you have to be rude in those services. Insist on the health centre until your problem is solved or a reasonable explanation for the problem is given. Ask for the complaints book (livro de reclama莽玫es) and make a written complaint.